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1991-12-24
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TROUBLE.DOC
======= ===
The FreeZe Dried Terminal's Troubleshooting Guide
--- ------ ----- -------- - --------------- -----
This is a summary of the most commonly asked questions, along with
answers or suggestions. FzDSTerm has many powerful features, some of which
may confuse you, or may not work correctly with your system. Before sending
me e-mail or asking around for help, READ THIS!
---
Problem: FzDSTerm bombs out, the user interface does very strange things, or
I get out of memory errors a lot. (Or the screen flashes red a lot, along
with a warning tone.)
Suggestions: a) If your ST has one meg of RAM or less, you cannot install
every AUTO program and Accessory under the sun and expect FzT to be able to
have enough RAM to run correctly. Take out some of the useless stuff.
Rename .PRGs to .PRX in your auto folder and .ACCs to .ACX and try again.
b) The current capture buffer system does not support the ability to define
an amount of memory to use as the capture. You must tell it the number of
lines to use. If you are running low on memory, try making the capture
buffer a bit smaller. (Go to "Capture Config".)
c) You may be having TSR/ACC conflicts with FzT. One or more of your AUTO
programs or accessories might be doing something weird which FzT doesn't
expect. Try de-installing all AUTO and .ACC programs and reinstalling them
one by one until you find the culprit. (See the procedure for this, above.)
---
Problem: My phone system is weird and I can't get FzDSTerm to dial numbers
correctly.
Suggestions: a) Make sure your US/Canadian phone number Area Code is set
correctly (Autodialer Setup). If you don't have one, LEAVE IT BLANK!
b) Go to "Init Strings/Autodialer Setup". Click on the button labeled "Free
Format" so it is selected. You will be prompted for a pattern to convert
your current number entries to exactly what it needs to dial. (Make sure
your area code is set correctly before doing this.)
---
Problem: I bought a cheap modem and it won't recognise anything that
FzDSTerm sends it (like dial commands, etc.)
Suggestions: a) Try setting "Char Delay" to a number higher than 0. (In
"Autodialer Setup".) This will slow down the sending of dial commands/init
strings, to hopefully make your modem recognise commands.
b) Make sure the init string/dial strings are set correctly for your modem.
Consult your modem manual for details. (The defaults should work, but your
modem make misinterpret some commands.) If necessary, completely delete the
Init String, and turn your modem off and back on.
---
Problem: I have only floppy drives and I can't get the protocols to work
correctly. If I put any disk in but the one FzDSTerm is on, it refuses to
ownload or upload.
Suggestions: a) You need to have the .TTP or .PRG for the protocols
available to FzDSTerm every time they are executed. This means they must be
on a disk which is always in the drive. If you have another drive, you will
have to download to that.
b) You may also use the Ramdisk feature for your external protocols and
archivers. (Such as HRAMDISK.PRG) Install it, run FzT, and go to "Default
Paths". Click on Ramdisk, and select the path of it. (ie "L:\")
---
Problem: Why won't FzT recognise my printer? It keeps saying "Printer Not
Available".
Suggestions: a) Check your printer and make sure its really "Online" and
hooked up to your ST properly.
b) Try another printer. If it works, try substituting the cable from the
working one to the other. Possibly, one of the signals is not reaching your
ST, and the cable may be at fault.
c) Try removing any printer drivers you may have installed. They could
possibly be interfering.
---
Problem: I call GEnie/Compuserve/Delphi/Tymnet/Telenet/etc and with other
terminal programs, everythings fine, but for some reason FzT just produces
garbage.
Suggestion: Go to the autodialer, and select the service you are trying to
connect to. Change the emulation to "Strip 7th Bit". This should do the
trick. (How this is done will probably be changed in the future, as this
would put in hastily.)
---
Problem: I have an HST/MNP/compression-something-er-other modem and for some
reason I can't upload using Z-Modem or Ymodem-G. It continuously gets
errors every few KB or it aborts irregularly.
Suggestions: a) Get a CTS patch. (TurboCTS, HS_Fix, etc.) High speed
modems use the RTS and CTS lines to regulate the flow of data through the
serial port. Unfortunately, TOS versions 1.0, 1.4, 1.6x, 2.xx, and 3.xx
cannot properly interpret these signals without a patch.
b) Go to RS-232 config and turn off the button marked "1k (Serial) Output
Buffer". This will disable the output buffer that FzT normally installs,
which normally helps the situation.
---
Problem: Whenever I try and use the Batch Queue List editor to send files
using XYZ.TTP, XYZ justs displays the info screen and returns without doing
anything.
Suggestion: Make SURE you are using XYZ.TTP v2.01. Versions 2.0, 2.1, etc
do not support the full command set that set up as the defaults for FzT.
You make use it, but you will need to re-enter the command lines for
everything using XYZ.
---
Problem: I need to put a lot of info in the number of each BBS I want to
call, such as settings for my modem or long distance dialing codes and have
no room to do so.
Suggestions: a) If your autodialer is in "Free Format", you have the two
different dial strings to use (Dial #1/#2 in Init Strings.) You can select
which one to dial with for each BBS by using the "DS1"/"DS2" button next to
the number of the BBS.
b) You can insert macros and BBS Specific macros into your dial command.
(Macros: "^xx" where xx is between 01 and 40 - BBS Specific macros: "^x"
where x is between 1 and 5.) Examples:
To insert a modem command into your dial command:
- Change the Dial String in Init Strings to "AT^5DT<Insert><Return".
- For each BBS that you need to change a modem setting, select the BBS in
the autodialer and go to the Autolog/Automacro editor. The first five
lines are the BBS Specific macros (different for each BBS.) Go down to
macro number 5 and put the command (ie "&H0") that you want inserted in
the dial command. When it dials, it will insert it.
To add a long distance dial code:
- Do the same as for adding a dial command, but change the dial string to
"ATDT^5<Insert><Return>.
---